When two people want the same thing, and neither will budge, the conflict can seem impenetrable. Yet for world-class negotiators, it is just another day at the office. In Chapter 12 of All Rise, I explain how the tools of modern negotiation can make a lawyer more effective in managing conflicts on their teams as well as with opposing counsel or clients. Below is a summary of those strategies.

Before exploring the tactics below, consider whether you need to address emotional obstacles that might make it difficult (if not impossible) to apply these techniques productively. See Chapter 11 for tips for managing emotions, including empathy and active listening.